Admissions Systems and Operations Coordinator/Manager

Minneapolis, MN

Full Time

Staff Jobs

Entry Level

Job Title: Admissions Systems and Operations Coordinator/Manager
Classification: Exempt
Reports To: Director of Admissions
Salary: $40,000-$46,000

North Central University Mission Statement:
North Central University is a dynamic Christian learning community educating students for lives of service throughout society, the marketplace, and the church. In keeping with its Pentecostal heritage and mission, NCU models and expects excellence in both academic practice and Christian faith.

Position Purpose:
The Admissions Systems & Operations Coordinator plays a vital role in supporting the day-to-day functions of the Office of Admissions. This position is responsible for maintaining data accuracy, managing CRM systems (Salesforce), coordinating communication workflows, overseeing the application process, and supervising a team of student workers. The coordinator ensures that internal systems and communications operate efficiently and that prospective student data and outreach are managed with accuracy and care throughout the admissions cycle.
This role is ideal for a detail-oriented, technically skilled professional who thrives on behind-the-scenes execution, cross-functional collaboration, and maintaining high standards of operational excellence.

Responsibilities include but are not limited to:

Application Processing & Admissions Operations (25%)

Manage the daily flow of application materials, including transcripts, test scores, recommendations, and supplemental documents.
Ensure timely and accurate data entry into Salesforce and the student information system (Colleague).
Monitor application statuses and coordinate the completion of applicant files for counselor review.
Oversee incoming and outgoing mailings related to applicant communications and event materials.
Maintain inventory of admissions print materials, recruitment supplies, and office resources.
Serve as a communication bridge between processing staff and recruitment counselors to ensure file readiness.

Recruitment Communication Flow & System Messaging (25%)

Manage the scheduling and delivery of print and email communications within Salesforce, Pardot, and other connected platforms.
Update and maintain email templates, drip campaigns, and system-triggered communications tied to inquiry, applicant, and admit stages.
Collaborate with the marketing and admissions teams to ensure messaging accuracy and audience segmentation.
Track performance and recommend improvements to communication workflows based on engagement data and operational feedback.
Coordinate the production and mailing of personalized print pieces, event invitations, and other recruitment materials.

Student Worker Supervision (25%)

Hire, train, schedule, and supervise a team of student workers who assist with data entry, scanning, mailings, and general office support.
Provide hands-on training and create clear documentation to ensure consistency and quality in student worker tasks.
Evaluate student worker performance and adjust workloads to meet processing demands throughout the admissions cycle.

CRM & Data Management (15%)

Serve as the day-to-day administrator for Salesforce within the admissions office.
Manage data imports, perform regular data audits, and maintain data integrity through deduplication and cleanup efforts.
Create and update basic reports and dashboards to support the Admissions team’s needs.
Coordinate system troubleshooting with IT and serve as a liaison for admissions-related technology needs.
Maintain student records across both Salesforce and Colleague in coordination with other offices.

Operational Support & Documentation (10%)

Assist with the setup and maintenance of online applications, forms, and workflows within Salesforce.
Help prepare reports for internal use by Admissions, Marketing, and other departments as needed.
Document office procedures and recommend improvements to streamline day-to-day operations.
Support admissions events (on-campus and virtual) through logistical coordination and system support.

Job Qualifications:

Minimum Education and Experience

Bachelor’s degree preferred; associate degree with relevant experience considered.
1–2 years of experience in admissions, communications, CRM/database support, or related administrative roles.
Familiarity with Salesforce, Colleague, or similar CRM/student information systems preferred.
Strong organizational and time-management skills with attention to detail.
Excellent communication skills and ability to collaborate across departments.
Proficiency in Microsoft Office (Excel, Outlook, Word) and Google Workspace.

Knowledge, Skills and Abilities

Experience supervising or mentoring student workers or part-time staff.
Knowledge of higher education admissions cycles and terminology.
Experience with email marketing platforms, communication automation, or dynamic messaging tools.
Exposure to data reporting tools or basic HTML a plus.

Working Conditions and Frequency:

Equipment and Tools

Use of a PC and telephone, photocopier and facsimile machine approximately 90% of the workday

Environmental Conditions

Exposure to repetitive motion of the fingers, hands and wrists on a daily basis
Work is performed in a Christ-centered urban environment

Summary Of Benefits

Medical – Individual Coverage Health Reimbursement Arrangement. (ICHRA). Employees receive a contribution from NCU towards an individual health insurance premium through SureCo.
Dental – Employee funded. Health Partners
HSA and FSA – available through Optum Bank
Life Insurance – company funded life with option to add Voluntary Life through New York Life
Short Term and Long Term Disability – University paid through New York Life
403b Retirement – TIAA or AG Financial. Up to 3% match of employee contributions.
PTO – unlimited with black out periods dependent on departmental and academic calendars.

North Central University employs qualified individuals regardless of race, color, national origin, sex, disability, age, marital status, genetic information, veteran status, familial status, and status with regard to public assistance. Individuals must be able to perform the essential functions of the position with or without reasonable accommodations.

The aforementioned statements are not intended to encompass all functions and qualifications of the position; rather, they are intended to provide a general framework of the qualifications of the position. Job incumbents may be required to perform functions not specifically addressed in this job description.

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Christian Community Life Standards
Employees of North Central University must abide by the following:

The following Christian Community Life Standards have been adopted by the Board of Regents of North Central University and apply to all members of the North Central University community, specifically including students, faculty, staff, administrators and all others that share or participate regularly in the community life of the University.

At North Central we strive to combine rigorous academic training with a strong spiritual environment. Students, administration, faculty, and staff cooperate to achieve a Christ-centered community where biblical standards are upheld. A personal relationship with Christ and active involvement in a local church are required for membership in the North Central community.

The Christian standards embodied in this policy apply to the enumerated members of the North Central University community, both on and off the campus, and both during the University term and when the University is not in session. Christian life is not a “part-time” endeavor and, therefore, the Christian standards here set forth to apply to all members of the community wherever they may be located and at all times of the year.

Any violation of these standards is grounds for serious disciplinary action with the possibility of dismissal from the University, dismissal from employment, suspension or such other action as the University deems necessary and appropriate.* I agree

Certain practices are forbidden in Scripture and will not be tolerated in the lives of members of the University community. Those practices include pornography, sexual relationships outside of marriage (promiscuity in any form), cohabitation and homosexuality. Also, the University prohibits the drinking of alcoholic beverages, the use of tobacco and non-medical drugs, and gambling in any form. Also prohibited are any form of theft, dishonesty (including cheating and plagiarism) and civil disobedience (except in those rare cases that civil disobedience is warranted by an honestly held religious principle and informed conscience, if such action is taken after consultation with Church leaders). Sinful practices such as jealousy, pride, gossip, slander, profanity, vulgarity and greed are inconsistent with the goals of a Christian life style and are likewise, to be avoided by all members of the community.

Members of the North Central community are expected to practice restraint and discretion in their participation in all forms of entertainment. Nothing should be viewed or listened to which is in conflict with standards maintained by the Assemblies of God. This standard applies to all entertainment, including live theater, dance, television, movie theaters, videos, radio and music.* I agree

North Central University encourages all members of the University community to act with discretion in choice of dress. Our standards of dress incorporate obedience to the Biblical principles that we be modest in all things, that we do not offend in any way, and that we glorify God in everything. Our concern is that clothing of all types is characterized by modesty, neatness, cleanliness and appropriateness for a Christian community (see the Student Life Guide for student dress code and the Faculty and Staff manuals for faculty and staff dress codes).

Community life at North Central University should be marked by careful consistent demonstration of Christian love and service to others, concern for evangelism and world missions, honesty, personal integrity, recognition of the rights of others, defense and advocacy of justice and glorifying God in all thought and action. Any type of discrimination against other racial or ethnic groups is forbidden, as is personal or sexual harassment of any nature. The University expects all students, faculty, staff and other members of the University to remove from their behavior, speech habits and thinking, as much as possible, all indication of racial or ethnic bias. Racism in any form will not be tolerated within the North Central University community.

North Central University community life is exemplified by, and takes as its model, the life of Christ. Dedication to the pursuit of excellence, forbearance for one another and daily commitment to Jesus Christ as Lord by continued study and obedience to Scripture in all areas of life remains our guiding light.* I agree

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